SMS & Mobile Messaging Privacy Policy

Effective Date: August 5, 2025

Mountain Side Plumbing (“we,” “our,” or “us”) is committed to respecting your privacy and ensuring transparency in how we communicate with our customers via SMS/text messaging.

1. Purpose of Messaging

We use SMS solely for business-related communications, including:

  • Confirming and scheduling service appointments

  • Requesting additional service information (e.g., customer-submitted photos)

  • Reminders for maintenance (e.g., draining water heaters)

  • General updates and communication related to plumbing services

We do not use SMS for unsolicited marketing or sales campaigns.

2. Data Collection & Usage

We collect and store your phone number and related service communication for the sole purpose of providing relevant and timely service updates. Your information is used exclusively for our internal operations to enhance your customer experience.

3. No Third-Party Sharing

We do not sell, rent, or share your information with third parties for marketing purposes. Your data will only be shared if required by law (e.g., subpoena or legal request) or if necessary to fulfill a service you have requested.

4. Opt-Out Instructions

You may opt out of SMS communications at any time. To do so:

  • Reply STOP to any message you receive

  • Or contact us directly to request removal

Once you opt out, you will no longer receive text messages from us unless you opt back in.

5. Contact Information

For any privacy concerns, questions about your data, or to request assistance with opting out, please contact:

Phone: (801) 281-3076
Email: zach@mtsideplmg.com
Website: www.mtsideplmg.com